Terms of service

Mackenzie Parker | New Orleans, Louisiana

Last Updated: October 2026

Welcome to Mackenzie Parker! We’re so happy you’re here. By visiting our website or making a purchase, you agree to the following Terms of Service. Please take a moment to review these terms before shopping with us.

General Information

This website is operated by Mackenzie Parker, located at 503 Royal Street, New Orleans, Louisiana.

Throughout the website, the terms “we,” “us,” and “our” refer to Mackenzie Parker. By accessing our website, browsing our collections, or purchasing our products, you agree to comply with these Terms of Service and any policies referenced herein.

We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and continued use of our website after such changes constitutes acceptance of the updated terms.

Products & Availability

At Mackenzie Parker, we take pride in offering a thoughtfully curated selection of jewelry and accessories.

We make every effort to accurately display our products, including descriptions, colors, sizes, materials, and pricing. However, slight variations may occur due to photography, lighting, screen settings, and the unique characteristics of individual pieces.

All merchandise is subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders when necessary.

Pricing & Payments

All prices listed on our website are in U.S. dollars and are subject to change without notice.

Applicable sales taxes and shipping charges will be calculated and displayed during checkout.

We reserve the right to correct pricing errors, inaccuracies, or omissions. If an error affects an order you have already placed, we will contact you regarding the correction and provide the opportunity to accept the updated price or cancel the affected order for a refund.

Payment must be successfully processed before an order is fulfilled.

Orders & Cancellations

Once an order is placed, you will receive an order confirmation at the email address provided during checkout.

An order confirmation does not guarantee acceptance or availability of an item. We reserve the right to cancel or decline an order due to inventory limitations, payment issues, suspected fraudulent activity, or other legitimate business reasons.

If an order is canceled after payment has been collected, a refund will be issued to the original payment method.

If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Online Checkout & Payment Processing

Mackenzie Parker operates its online store through Shopify, an e-commerce platform that allows us to offer our products and services online.

All online purchases are processed through the secure checkout and payment methods available on our website. By placing an order, you agree to provide accurate and complete billing, shipping, and payment information.

Payment must be successfully authorized before your order can be processed. We reserve the right to cancel or decline orders in the event of payment errors, suspected fraud, inventory discrepancies, or inaccurate customer information.

Your use of our website is also subject to our Privacy Policy, which explains how customer information is collected, used, and shared in connection with our online store and its service providers.

Shipping & Delivery

We carefully prepare and package each order to ensure your jewelry arrives beautifully presented.

Shipping costs, available delivery methods, and estimated delivery times will be provided at checkout.

Please note that shipping estimates are not guaranteed delivery dates. Delays may occur due to carrier operations, weather, holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. If an order is delayed or returned due to an incorrect address, additional shipping charges may apply.

If your package is lost, damaged, or delayed, please contact our team so we can assist you with the next steps.

Returns & Exchanges

We want you to love your Mackenzie Parker purchase!

Eligible items may be returned within 7 days of the original purchase date, provided they are unworn, unused, in their original condition, and accompanied by proof of purchase.

Approved returns may be refunded to the original payment method or issued as store credit, in accordance with our Return Policy.

The following items are generally considered Final Sale and are not eligible for returns or exchanges for a change of mind:

Engraved, personalized, and custom-made jewelry
Permanent jewelry
Sale and discounted merchandise

These restrictions do not affect any rights customers may have regarding defective, damaged, or incorrectly supplied products under applicable law.

For complete information, please review our Returns & Exchanges Policy before making a purchase.

Jewelry Care & Natural Wear

Jewelry is delicate and should be handled with care.

We recommend following our Jewelry Care guidelines to help preserve the beauty and longevity of your pieces.

Normal wear and tear, including scratches, tarnishing, fading of plated finishes, and damage caused by improper care or accidental impact, is not considered a manufacturing defect.

Certain materials and finishes may naturally change in appearance over time.

Please contact our team if you have questions about caring for a specific piece.

Personalized & Permanent Jewelry

Engraved, personalized, and custom-made items are created specifically for the customer and are considered Final Sale, except where otherwise required by law.

Customers are responsible for reviewing and confirming personalization details, including spelling, initials, dates, and other custom requests, before submitting an order.

Permanent jewelry services are also Final Sale for a change of mind. If an issue arises with the application or weld within 7 days of your appointment, please contact our team so we can review the concern and discuss an appropriate resolution.

Repairs, replacements, and additional services may be subject to fees depending on the circumstances.

Promotions & Discounts

From time to time, Mackenzie Parker may offer special promotions, discounts, or limited-time offers.

Promotions are subject to their advertised terms, availability, and expiration dates.

Unless otherwise stated, promotional offers cannot be combined with other discounts or applied to previous purchases.

We reserve the right to correct promotional errors or discontinue promotions, subject to applicable law and any commitments already made to customers.

Website Content & Intellectual Property

All original content featured on the Mackenzie Parker website, including our logo, branding, photographs, graphics, written descriptions, and website designs, is owned by Mackenzie Parker or used with permission.

Content may not be copied, reproduced, distributed, or used for commercial purposes without prior written authorization from the applicable rights holder.

Website Use

By using our website, you agree to provide accurate information when placing orders or communicating with our team.

You may not use our website for fraudulent, unlawful, or unauthorized purposes or engage in activities that interfere with its security or operation.

We reserve the right to restrict access or cancel orders when necessary to protect our business and customers, consistent with applicable law.

Privacy & Personal Information

We respect your privacy and are committed to handling customer information responsibly.

Information collected through our website may be used to process orders, provide customer service, communicate important updates, and improve the shopping experience.

For additional details about how we collect, use, and protect personal information, please review our separate Privacy Policy.

Limitation of Liability

To the extent permitted by applicable law, Mackenzie Parker is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted, or any rights and remedies provided under applicable consumer protection laws.

Governing Law

These Terms of Service are governed by the laws of the State of Louisiana, United States, without regard to applicable conflict-of-law principles, except where otherwise required by law.