Refund policy
At Mackenzie Parker, we want you to absolutely love every piece you purchase! We understand that sometimes something just isn’t quite right, and we’re happy to help make the return or exchange process as seamless as possible.
Returns & Refunds
Don’t love what you got? No worries! We gladly accept eligible returns within 7 days of the original purchase date.
To qualify for a return, all items must:
- Be in their original, unworn, and unused condition.
- Be free of damage, scratches, alterations, or signs of wear.
- Include the original packaging, tags, and any accompanying materials, when applicable.
- Be accompanied by the original receipt or proof of purchase.
Items meeting these requirements are eligible for a full refund to the original form of payment or store credit.
Refunds will be processed once the returned merchandise has been received and inspected. Please allow several business days for the refund to appear, depending on your financial institution.
Mackenzie Parker reserves the right to decline returns that do not meet the requirements outlined above.
Exchanges
Found something you love but need a different size or style? We’re happy to help!
Eligible items may be exchanged within 7 days of the original purchase date, provided they meet our return requirements.
If your new selection is of greater value, the difference in price will be collected. If your new selection is of lesser value, the remaining balance may be refunded or issued as store credit.
Please contact us by email, phone, or visit us in-store, and our team will be happy to assist you with finding the perfect piece.
Engraved & Personalized Jewelry
Every personalized piece is made especially for you!
Due to the custom nature of these items, all engraved, personalized, and custom-made jewelry is Final Sale and cannot be returned, exchanged, or refunded.
If there is an error with your personalization or a concern with the quality of your piece, please contact us within 7 days of receiving your order so our team can review the issue and help find a resolution.
Permanent Jewelry
Our permanent jewelry is designed to be a lasting reminder of special moments and memories!
Due to the custom fitting and application process, all permanent jewelry purchases are Final Sale and are not eligible for returns, exchanges, or refunds for a change of mind.
However, we understand that unexpected things can happen!
If your permanent jewelry experiences an issue with the weld or application within 7 days of your appointment, please contact us. Our team will gladly assess the issue and work with you to find an appropriate resolution.
Please keep any broken or detached chains, charms, or connectors, as these may be needed for a repair.
Permanent jewelry is delicate and should be treated with care. Damage resulting from pulling, snagging, stretching, improper care, or normal wear and tear may be subject to additional repair or replacement fees.
Sale Items
Who doesn’t love finding something special on sale?
Please keep in mind that all sale and discounted merchandise is Final Sale and is not eligible for returns or exchanges for a change of mind.
Items included in this category will be clearly marked as “Sale” at the time of purchase.
Online Orders & Shipping
For online purchases, please contact our team before sending any merchandise back so we can provide the appropriate return instructions.
Unless the return is due to an error on our part, customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as Mackenzie Parker cannot be responsible for packages lost or damaged during return transit.
Original shipping charges are nonrefundable unless otherwise required by law.
Mackenzie Parker & Wellington & Company
While Mackenzie Parker and Wellington & Company Fine Jewelry are located next to one another, we operate as two separate retail businesses with separate merchandise inventories and return policies.
For this reason, items purchased at Mackenzie Parker must be returned directly to Mackenzie Parker.
Returns brought to Wellington & Company Fine Jewelry cannot be accepted or processed.
Please contact our Mackenzie Parker team directly for assistance with your purchase.
Questions? We’re Here to Help!
Whether you have a question about a purchase, need assistance with an exchange, or simply want to find something new to love, we’re always happy to help!
Please reach out by phone or email, or visit us in person at 503 Royal Street!
Thank you for shopping with us and supporting our little corner of the French Quarter. We hope every piece you choose brings a little New Orleans charm wherever life takes you.
With love, from New Orleans,
The Mackenzie Parker Team
